política de privacidad

Mahogany Alchemy & Herbs respeta su privacidad y se compromete a proteger su información personal.

Política de devoluciones

Debido a que nuestros productos son artesanales y muchos están destinados al uso personal, no aceptamos devoluciones de productos abiertos o usados por motivos de salud y seguridad.

Si su pedido llega dañado, defectuoso o incorrecto, contáctenos a mahoganyalchemyherbs@gmail.com dentro de los 7 días posteriores a la entrega, indicando su número de pedido y adjuntando fotografías del/los artículo(s). Revisaremos su solicitud y buscaremos una solución adecuada, que puede incluir un reemplazo, crédito en tienda o reembolso, según nuestra discreción.

Los pedidos no se pueden cancelar una vez que se han procesado para su envío. Nos comprometemos con la satisfacción del cliente y le animamos a que se ponga en contacto con nosotros si tiene alguna duda sobre su compra.

Política de envíos

Cada pedido se prepara con esmero y atención a la calidad. Todos los pedidos se procesan en un plazo de 3 a 7 días hábiles. Durante lanzamientos de productos, días festivos o periodos de alta demanda, los plazos de procesamiento pueden prolongarse. Se notificará a los clientes sobre retrasos importantes siempre que sea posible.

ENVÍO:

Una vez que su pedido haya sido enviado, recibirá un correo electrónico de confirmación con el número de seguimiento. Los plazos de entrega varían según el método de envío seleccionado y el destino.

DIRECCIÓN INCORRECTA:

Asegúrese de que su dirección de envío sea correcta antes de completar su compra. Mahogany Alchemy & Herbs no se responsabiliza por retrasos o pérdidas de paquetes debido a direcciones incorrectas o incompletas proporcionadas por el cliente.

PAQUETES PERDIDOS O DAÑADOS:

Una vez que el paquete se entrega a la empresa de transporte, la entrega escapa a nuestro control. Si su paquete se pierde o llega dañado, póngase en contacto primero con la empresa de transporte. También puede contactarnos y haremos todo lo posible por ayudarle.

Disclaimer:

Welcome to Mahogany Alchemy & Herbs LLC. By purchasing or using our products, you acknowledge that you have read, understood, and agreed to the following disclaimers.

The information provided on this website is for educational and informational purposes only. It is not intended to replace professional medical, legal, or financial advice, diagnosis, or treatment. Always seek the advice of a qualified professional regarding any questions or concerns you might have. If you are pregnant, nursing or planning to get pregnant, or have a medical condition, are taking medications, or are preparing for surgery, consult your healthcare provider before using any herbal products.

Herbal Products: Our herbal teas, botanical blends, and wellness products are handcrafted using herbs and plant-based ingredients traditionally used in herbal practices. These products are not intended to diagnose, treat, cure or prevent any disease.

Essential Oils & Topical Products: Our oils, body butters, scrubs, bath products and other topical preparations are intended for EXTERNAL use unless otherwise indicated. Discontinue use if irritation or an allergic reaction occurs. Perform a "patch" test before first use. Avoid contact with the eyes and keep products away from children and pets.

Spiritual & Ritual Products: Our ritual oils, incense, and other spiritual products are offered to support personal spiritual, cultural, and mindfulness practices. They are not intended to guarantee specific outcomes or replace medical care, mental health services, financial planning or any other professional service. Individual experiences and beliefs will vary.

Candle Safety: Never leave a burning candle unattended. Burn candles on a heat-resistant surface away from flammable materials, children, and pets. Follow all candle safety instructions provided with product.

FDA statement: The statements made about our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.

Allergies & Ingredients: Please review ingredients lists carefully before using any product. Customers are responsible for determining whether a product is appropriate for their individual needs and sensitivities.

Acceptance of Terms: By accessing this website or purchasing products from Mahogany Alchemy & Herbs LLC, you acknowledge that you have read and understood this disclaimer and agree to use our product at your own discretion and responsibility.

Limitation of Liability: Mahogany Alchemy & Herbs LLC is not liable for any adverse reactions, misuse of products, or damages arising from the use or inability to use our products, you assume responsibility for their safe and appropriate use.

Product Variations: Because our products are handcrafted using natural ingredients, slight variations in color, texture, fragrance, and appearance are normal and do not affect product quality.

We honor diverse spiritual paths and cultural traditions. Our products are created to support personal rituals, mindfulness and intentional living. We encourage each customer to use our products in a manner that aligns with their own beliefs and practices.